FAQ Unibet Malaysia

The KYC (Know Your Customer) verification process is an industry-standard procedure in online betting to ensure the safety of all players. Required documents:

• Malaysian Identity Card (MyKad) – front and back of document
• Proof of address – recent utility bill, bank statement, or official letter (no older than 3 months)
• Payment method – screenshot of the e-wallet or bank statement used for deposit

All documents can be uploaded directly through your account. The review process is typically completed within 24–48 business hours.

Yes, you can update your email address and phone number in your account settings. However, for security purposes, any changes to this sensitive information may require identity re-verification via supporting documents. Log in to your account and go to Profile Settings and follow the instructions provided. If you encounter any difficulties, contact unibet customer support, available 24/7.

An account may be suspended for several reasons, including incomplete KYC verification, suspicious activity, violations of the terms of service, or a self-closure request through the responsible gaming programme. If your account has been suspended for reasons you do not understand, please contact the unibet support team directly via live chat for further clarification and to appeal if applicable.

Yes, unibet sets a minimum age requirement of 18 years old for all members. This is a strict policy with no exceptions. During the KYC verification process, your date of birth will be confirmed via official documents. Any account found to have been registered by a minor will be closed immediately and all balances returned in accordance with established procedures.

You can request permanent account closure through your account settings or by contacting the customer support team. Before closing your account, ensure there is no remaining balance, as any funds left must be processed first. The closure process typically takes 5–7 business days. Alternatively, if you need a short break, a temporary self-exclusion option is also available through the unibet responsible gaming programme.

unibet accepts a variety of popular payment methods in Malaysia:

• FPX (Financial Process Exchange) – direct online bank transfer
• Touch 'n Go eWallet – Malaysia's most popular e-wallets
• GrabPay – easy payments via the Grab app
• Local Bank Transfer – Maybank, CIMB, Public Bank, RHB, and more
• Visa & Mastercard Credit/Debit Card – for international transactions

All payment methods are processed with secure encryption and deposits are usually credited within minutes.

Deposit limits vary by payment method. Generally, the minimum deposit starts from RM 30 for most local payment methods. A daily maximum limit is set for each method to ensure transaction security. You can check the latest limits directly in the Deposit on your account, as these limits may be updated from time to time.

Most deposit methods are processed in real time:

• FPX, Touch 'n Go, GrabPay – instant (usually within seconds)
• Manual bank transfer – 15 minutes to 1 hour depending on your bank
• Credit/debit card – 5–15 minutes

If your deposit has not been credited after more than 1 hour, save your proof of transaction (receipt or screenshot) and contact unibet customer support for an immediate check.

unibet does not charge any processing fees for deposits. However, some banks or e-wallet providers may apply their own transfer fees. We recommend checking your payment provider's fee policy before making a deposit. Any charges imposed by third parties are beyond unibet's control.

No. unibet only accepts deposits from payment methods that are registered in the account holder's name only. This is a strict anti-money laundering (AML) policy. Payments from third-party methods will be rejected and may result in your account being suspended for further investigation. Please ensure all payment methods you use are registered in your own name.

Log in to your account and go to the Wallet or Withdrawal. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Ensure your account has completed full KYC verification before submitting your first withdrawal, as this is a mandatory requirement for all withdrawals to be processed.

Withdrawal processing times depend on the chosen method:

• E-Wallet (Touch 'n Go, GrabPay) – 1–4 hours
• Local bank transfer – 1–3 business days
• Credit/debit card – 3–5 business days

Withdrawal requests submitted after office hours or on weekends may be processed on the next business day. You can check your withdrawal status in the Transaction History your account.

Yes, the minimum withdrawal amount is RM 50 for most payment methods. Daily maximum withdrawal limits also apply and vary according to your account verification level. Members who have completed full KYC verification typically enjoy higher withdrawal limits compared to accounts that have not been fully verified.

A withdrawal may be rejected for several reasons:

• KYC verification incomplete or documents missing
• Bonus wagering requirements have not been fully met
• Withdrawal method differs from the original deposit method
• Incorrect bank or e-wallet details were entered
• Account activity requiring additional security review

Contact unibet customer support with your transaction reference number for a specific explanation and resolution steps.

Withdrawal requests still under "In Progress" may be cancelled via the Transaction History section of your account before it is fully processed. Once a withdrawal has been approved and sent to your bank or e-wallet, cancellation is no longer possible. If you need to cancel a withdrawal, act quickly or contact customer support for immediate assistance.

unibet offers a wide variety of promotions for members at all levels:

• Welcome Bonus – for new members making their first deposit
• Reload Bonus – additional promotions for subsequent deposits
• Weekly Cashback – a percentage of losses returned weekly
• Free Spin – free spins for selected slot games
• Loyalty Program – reward points for every qualifying bet
• Seasonal Promotions – special offers tied to festive occasions and sporting events

Check the latest promotions page in your account to view currently available offers.

The wagering requirement or rollover is the total amount of bets you need to place before bonus funds can be withdrawn. For example, if you receive a RM 100 bonus with a 20x wagering requirement, you must place bets totalling RM 2,000 before the bonus funds can be converted into withdrawable cash. Each promotion has different wagering requirements, so please read the terms of each bonus carefully before claiming it.

Generally, only one active bonus is allowed at a time. You must complete the wagering requirements of your current bonus before claiming a new one. However, certain special promotions such as free spins or cashback may be usable alongside your active bonus. Check the terms of each promotion or contact our support team for clarification.

There are several reasons why a bonus may not be credited after a deposit:

• Promo code was not entered during the deposit process
• Deposit amount did not meet the minimum requirement set by the promotion
• The bonus has expired or you have previously used it
• Your account does not meet the eligibility requirements for this promotion

If you believe a bonus should have been credited but was not, contact customer support within 24 hours of your deposit with proof of the transaction.

Yes, not all games contribute equally towards wagering requirements. Generally:

• Slot games – typically contributes 100% towards rollover
• Live Casino (baccarat, roulette) – contribution between 10%–20%
• Table games (blackjack) – lower contribution or excluded
• Sports betting – contribution depends on bet type

The full list of each game's contribution towards the rollover requirement is stated in the terms of each promotion.

unibet offers an extensive range of games to suit every player's taste:

• Live Casino – baccarat, roulette, blackjack, and game shows with real dealers
• Slot Games – hundreds of titles from the world's leading providers
• Sports Betting – football, basketball, tennis, and more
• Fish Shooting Games – popular arcade games among Asian players
• Bingo – classic number games in online format
• Multiple Bets – esports, horse racing, and virtual games

Yes, all unibet casino games use Random Number Generator (RNG) that has been audited and certified by independent international bodies. This ensures that every spin, card hand, or game outcome is completely random and cannot be manipulated. This RNG certification is part of unibet's commitment to fair and transparent gameplay for all players.

Some slot games are available in demo mode that lets you try games without using real money. This is a great way to understand game mechanics before playing with real funds. However, demo mode is not available for Live Casino games as they involve real dealers in real time. Free spins from promotions can also be used to play at no additional cost.

If your game was interrupted due to a technical issue or internet connection problem, try the following steps:

• Refresh the page or close and reopen the app
• Check your internet connection
• Log out and log back into your account
• Clear your browser cache and try again

If the issue persists or you are concerned about affected wagering funds, contact customer support stating the time of the incident and game number (if available) for further investigation.

Yes, the unibet app is available for both Android and iOS. Android users can download the APK file directly from the unibet website, as betting apps are generally not available on the Google Play Store. iOS users can download via the App Store in supported regions. The app offers a complete gaming experience including Live Casino, Slots, Sports Betting, and account management all in one mobile platform. Visit the App for the complete download guide.

Minimum recommended requirements for the best experience:

• Android – version 8.0 or above, minimum 2GB RAM, 200MB storage
• iOS – version 13.0 or above, iPhone 7 or newer
• Internet connection – 4G/LTE or Wi-Fi with a minimum speed of 5 Mbps
• Web browser – Chrome 90+, Safari 14+, Firefox 88+ for web access

For high-quality video live casino games, a Wi-Fi or 5G connection is recommended.

unibet uses multiple layers of protection to safeguard your data:

• 256-bit SSL encryption – all data transmitted between your device and unibet servers is protected
• Two-Factor Authentication (2FA) – an extra security layer for login
• Real-time transaction monitoring – always-on fraud detection system
• Secure data storage – card details are not stored in plain text

Your personal data is handled in accordance with our Privacy Policy unibet, which complies with international data protection standards.

Act immediately if you suspect unauthorised access:

• Change your password immediately through your account settings page
• Enable two-factor authentication (2FA) if you have not done so already
• Review your login history and transaction history for any suspicious activity
• Contact unibet customer support directly to temporarily freeze your account
• Change the password of the email address linked to your account

The unibet security team takes all reports of unauthorised access seriously and will investigate promptly.

unibet is committed to responsible gaming and provides a range of tools to support players:

• Deposit limit – set daily, weekly, or monthly limits
• Loss limit – controls the maximum amount you can lose within a set period
• Session time limit – set a maximum daily play session duration
• Take a break – suspend your account for 24 hours, 7 days, or 30 days
• Self-exclusion – close your account for an extended period

All these tools are accessible through the Responsible Gaming in your account settings.

unibet operates under a licence issued by a trusted gambling regulatory authority. This licence ensures the platform operates in accordance with strict standards covering fair play, player protection, and financial transparency. Full licence information is available in the Terms and Conditions website. Player trust and security are always unibet's top priorities across every aspect of its operations.

A strong password is your account's first line of defence. Tips for creating a secure password:

• Use at least 12 characters
• Combine uppercase letters, lowercase letters, numbers, and special symbols
• Avoid personal information such as your name, date of birth, or phone number
• Do not reuse the same password for other accounts
• Change your password at least every 3 months
• Use a password manager for secure credential management