Terms and Conditions Unibet – The Complete Platform User Guide

This Terms and Conditions document constitutes a legally binding agreement between you ("User") and unibet.bz ("Platform"). Before you begin using any service on this platform – whether registering an account, making a deposit, placing a bet, or simply browsing content – please read each section below carefully. These terms are written in English for the convenience of our users and represent the valid and binding version.

1 Account Registration & Player Eligibility

To use unibet's services in full, you are required to register a valid personal account. Registration is free and open to all individuals who meet the following eligibility criteria:

• Age at least 18 years of age at the time of registration. unibet maintains a zero-tolerance policy on underage gambling.
• An individual (not a company, bot, or corporate entity) who registers in their own name with truthful and accurate information.
• Not subject to any legal restriction or court order prohibiting participation in betting activities.
• Does not hold an active account or a previously closed account due to a terms violation on the unibet platform.
• Acting in a personal capacity, not as a representative of a third party or in any professional capacity that presents a conflict of interest.

Each player is only permitted to hold one account only. Multiple account registrations by the same individual are strictly prohibited and may result in the freezing of all associated accounts and forfeiture of any remaining funds.

2 Fund Deposits & Withdrawals

Unibet supports a variety of payment methods suited for Malaysian players, including local bank transfers, digital wallets, and recognized online payment solutions. All financial transactions on this platform are protected by 256-bit SSL encryption and processed through secure payment gateways.

Deposit

• The minimum deposit amount is subject to the payment method selected and will be displayed during the deposit process.
• Deposited funds will be credited to your account in real time or within the specified timeframe depending on the payment method used.
• Unibet does not charge any processing fees for deposits; however, your bank or payment provider may apply their own charges.
• Deposits must be made using a payment method registered under your own unibet account. Deposits from third parties are not permitted.

Withdrawal

• Withdrawal requests will be processed within 24 working hours after KYC review is completed.
• Withdrawals can only be made via the same method used for the original deposit, subject to anti-money laundering policy.
• Unibet reserves the right to request additional documents before approving high-value withdrawals for security verification purposes.
• Bonus wagering requirements must be fully met before any withdrawal can be processed if there is an active bonus in the account.

3 General Betting Rules

All betting activity on the unibet platform is subject to specific rules established for each game category. The following general rules apply across all game types:

• All betting outcomes are final once a round or match has ended. No appeals will be entertained after the result has been recorded by the system.
• Bets placed during a technical disruption or system failure may be voided and funds returned to the player's account.
• Unibet uses a Random Number Generator (RNG) system independently certified by iTech Labs to ensure the fairness of every casino game.
• For sports betting, unibet reserves the right to cancel or adjust odds under certain circumstances, such as significant pricing errors or inaccurate information.
• The use of automated software, bots, or any tool that assists programmatic betting is strictly prohibited and may result in immediate account closure.

4 Bonuses, Promotions & Wagering Requirements

Unibet offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to specific wagering requirements and must be used within the designated validity period. Please read the terms of each promotion carefully before accepting any bonus.

General Bonus Terms

• The welcome bonus may only be claimed once by each new player upon registering and making their first qualifying deposit.
• Wagering requirement means you must wager a specified amount before any bonus balance can be converted into withdrawable cash.
• Some games may not count, or may count at a reduced percentage, toward fulfilling bonus wagering requirements.
• Unused bonuses or those whose requirements are not fulfilled within the validity period will be automatically removed by the system.
• Unibet reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice to users.

5 Responsible Player Conduct

Unibet values a respectful player community. We expect every player to interact with our team and fellow players in a courteous and professional manner. The following conduct is strictly prohibited on the unibet platform:

• Using offensive, threatening, abusive, or harassing language toward customer support staff or other players on any communication platform.
• Spreading false information, making defamatory claims, or disseminating content that damages the reputation of unibet or associated parties.
• Attempting to access another player's account or the platform's internal systems without authorisation.
• Using any form of cheating, player collusion, or exploitation of technical bugs to gain an unfair advantage.
• Engaging in any activity that violates applicable local or international laws through the unibet platform.

6 Account Security & Privacy

You are solely responsible for maintaining the confidentiality of your password and unibet account login details. unibet will never request your password through any communication channel, including email, live chat, or phone.

• Use a strong and unique password for your unibet account, and do not reuse the same password on other websites.
• Enable two-factor authentication (2FA) for an added layer of security on your account.
• If you suspect your account has been accessed without authorisation, contact the unibet support team immediately via 24/7 live chat.
• Unibet shall not be held liable for any losses arising from a player's negligence in safeguarding their login credentials.

The use of your personal information by unibet is subject to Privacy Policy separately. Please refer to that document for a full understanding of how we handle your data.

7 Identity Verification (KYC)

As part of unibet's commitment to platform security and compliance with international industry standards, all players may be required to undergo an identity verification process (Know Your Customer – KYC) at any time.

• Documents typically required include a valid national ID or passport, proof of current address (no more than three months old), and proof of the payment method used.
• The KYC process is mandatory before the first withdrawal is approved or when cumulative deposit or withdrawal amounts exceed the set threshold.
• All submitted documents are handled with strict confidentiality and used solely for legitimate verification purposes.
• Failure to complete the KYC process within the specified timeframe may result in a temporary restriction on your account's withdrawal function.

8 Account Closure & Suspension

Players may close their account at any time by contacting unibet customer support. unibet also reserves the right to close or suspend accounts under certain circumstances.

Player-Initiated Closure

• Any remaining balance will be returned to the player via the original payment method, subject to KYC requirements being fulfilled.
• Players who close their account for responsible gaming reasons may request either a permanent or temporary self-exclusion period.

Unibet-Initiated Closure

• Unibet reserves the right to close or suspend an account without prior notice if there is evidence of fraud, collusion, bonus abuse, or serious violations of the terms.
• In cases of account closure due to fraud, unibet reserves the right to withhold account funds until the investigation is completed.

9 unibet Liability Limits

Unibet shall not be held liable for losses arising from the following circumstances:

• Internet service disruptions, hardware failures, or technical issues beyond unibet's direct control.
• Unauthorized third-party access to a player's account resulting from the player's own negligence.
• Losses arising from valid betting outcomes made by the player under normal circumstances.
• Delays in the withdrawal process arising from KYC verification requirements or instructions from the relevant authorities.

10 Terms and Conditions Amendment

Unibet reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this website.

• Players will be notified of significant amendments via their registered email or in-account notifications.
• Continued use of the platform after an amendment is published will be deemed acceptance of the updated terms.
• It is the player's responsibility to review this Terms and Conditions page periodically to ensure they remain informed of the latest applicable terms.

If you have any questions regarding these Terms and Conditions, please contact the unibet customer support team via 24/7 live chat or visit the FAQ for more information.