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Privacy & Data Security

Privacy Policy Unibet – Personal Data Protection for Malaysian Players

We respect your privacy. This document transparently explains how unibet collects, uses, stores, and protects your personal information every time you use our platform.

Updated: 1 January 2026 SSL 256-bit Malaysia
Main Content
1.Data We Collect
2.How Your Data Is Used
3.Information Sharing
4.Encryption & Security
5.Your Rights
6.Cookies & Tracking
Table of Contents
This document was last updated on 1 January 2026 and supersedes all previous versions.

This Privacy Policy clearly and transparently explains how unibet.bz ("unibet", "we") collects, processes, stores, and protects your personal data as a user of our platform. We care deeply about the privacy of every Malaysian player who trusts us, and we are committed to ensuring that all information you provide is handled responsibly, securely, and in line with global data protection best practices.

By using the unibet platform – whether via the website, mobile app, or any of our digital channels – you agree that your information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for further guidance.

Important Note: This Privacy Policy applies to all users who register, access, or use any unibet service in Malaysia. Please read this document in full before creating your account.

1 Personal Data We Collect

Unibet collects your personal data through various interaction points when you use our platform. This data collection is necessary to enable us to provide you with a secure, personalised and high-quality service. The following are the categories of data we collect:

Registration & Identity Data

  • Full name as shown on a valid identity document.
  • National identification number or passport number.
  • Date of birth for age verification purposes (18 years and above).
  • Full current residential address.
  • An active mobile phone number and a valid email address.

Financial & Transaction Data

  • Bank account or digital wallet information used for deposits and withdrawals.
  • Transaction records including deposit amounts, withdrawals and betting history.
  • Payment card information (card number, expiry date) – stored in encrypted form and cannot be read directly.

Usage & Technical Data

  • IP address, device type, operating system, and web browser version used.
  • Access log data including login timestamps, session duration, and pages visited.
  • Approximate geolocation data for the purpose of verifying permitted access regions.
  • Cookie information and session identifiers for a better user experience.

Minimum Collection Principle: We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, political views, or religious beliefs unless required by law.

2 How Your Personal Data Is Used

Every piece of information we collect has a clear and legitimate purpose. Unibet uses your personal data for the following purposes:

Purpose of Use Data Used Legal Basis
Identity verification (KYC) Name, IC/passport, date of birth, address Legal requirement
Financial transaction processing Banking details, deposit/withdrawal records Contract fulfillment
Fraud prevention & anti-money laundering All transaction and identity data Legal requirement
Customer Support Email, phone number, betting history Legitimate interest
Marketing communications Email, phone number (with permission) Your Consent
Platform analytics & improvement Usage data, technical logs, cookies Legitimate interest
Responsible Gaming Wagering patterns, account limits, activity history Public & legitimate interest

We will not use your personal data for any other purpose without first obtaining your explicit consent. All data processing is carried out lawfully, fairly, and transparently.

3 Sharing Information with Third Parties

Unibet does not sell, rent or trade your personal data to any third party for commercial purposes. However, under certain circumstances, we may share your information with trusted parties to ensure the platform operates properly and securely:

  • Payment service providers: To process deposit and withdrawal transactions securely. All providers must comply with PCI-DSS security standards.
  • Regulatory partners & authorities: When required by law, court order, or directive from a competent authority in Malaysia.
  • Technology service providers: Including cloud infrastructure providers, cybersecurity services and analytics – all subject to strict confidentiality agreements.
  • Licensed gaming partners: Our game content providers receive the minimum technical data required to ensure games run smoothly.
  • Identity verification services: Verified third-party KYC providers for secure player document verification.

Sharing Guarantee: All third parties working with unibet are bound by strict data processing agreements. They are only permitted to process your data for specified purposes and may not use it for their own benefit.

4 Data Encryption & Security

The security of your personal data is unibet's highest priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected against unauthorized access, data breaches, and cyber threats.

Technical Security Measures

  • All data transmitted between your device and unibet servers is encrypted using the TLS 1.3 / SSL 256-bit – the highest security standard in the industry.
  • Passwords are stored in hashed form using the bcrypt algorithm and cannot be read by anyone, including the unibet team.
  • Sensitive financial data is stored using AES-256 encryption within isolated, secured server environments.
  • Advanced intrusion detection systems (IDS) and firewalls monitor all incoming and outgoing traffic around the clock.
  • Penetration testing is conducted regularly by independent third parties to identify and address system vulnerabilities.
  • Two-factor authentication (2FA) is available for all player accounts as an additional layer of security.

Organizational Security Measures

  • Access to players' personal data is restricted solely to staff who genuinely require it to perform their duties.
  • All staff who handle personal data receive regular data privacy training.
  • Every access to internal systems is automatically logged and audited for the purpose of detecting unusual activity.

Incident Response: In the event of any data breach that may affect your information, unibet is committed to notifying you within 72 hours after the incident is identified, in line with industry best practices.

5 Your Rights as a User

As a registered unibet player, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

Right of Access You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification If any of your information is inaccurate or outdated, you may request an immediate correction.
Right to Erasure You may request the deletion of your personal data, subject to minimum legal retention requirements.
Right to Restriction of Processing In certain circumstances, you may request that we restrict the way we process your data.
Right to Data Portability You may request your data in a machine-readable format for transfer to another service.
Right to Object You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the unibet customer support team via 24/7 live chat or our official email. We will process your request within 30 calendar days after the request is received.

6 Cookies & Tracking Technology

Unibet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies (Required): Required for core platform functions such as login authentication, session security, and account preferences. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how players interact with our platform through anonymized analytics data, allowing us to continuously improve the user experience.
  • Functional Cookies: Saves your personal preferences such as language, display theme, and account settings so you don't need to reconfigure them every time you log in.
  • Marketing Cookies: Used to deliver relevant promotions and advertisements to you based on your interests and usage patterns. You may opt out of these cookies.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the unibet platform.

7 Data Retention & Deletion

Unibet retains your personal data for as long as necessary to fulfil the original purpose of collection and applicable legal requirements. The following are our retention period guidelines:

  • Active account data: Retained for as long as your account is active and you continue using the unibet service.
  • Financial transaction data: Retained for a minimum of 7 years as required by accounting and anti-money laundering regulations.
  • KYC & identity verification data: Retained for a minimum of 5 years after account closure in accordance with regulatory requirements.
  • Technical log data: Retained for 12 months for security and technical troubleshooting purposes.
  • Marketing data (with consent): Retained until you withdraw your consent or request deletion.

Upon expiry of the retention period, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8 Privacy Policy Amendment

Unibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or new platform services. All amendments take effect immediately upon publication on this website.

  • You will be notified of significant amendments via your registered email or an in-account notification.
  • The latest update date is always displayed at the top of this document for your reference.
  • Continued use of the platform after the amendment's effective date is considered acceptance of the updated terms.
  • It is your responsibility to review this page periodically to ensure you remain informed of the latest privacy terms.

9 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.

  • Live Chat 24/7: The fastest way to get an immediate response from our support team.
  • Official Email: [email protected] – for privacy enquiries requiring written clarification.
  • FAQ Page: Visit FAQ page for answers to frequently asked questions about privacy and account security.

By using the unibet platform, you confirm that you have read and understood this Privacy Policy. For more information about the platform's terms of use, please refer to Terms and Conditions us.

Our Commitment
The Six Pillars of unibet Privacy Protection

Our Privacy Policy is more than a document – it is a promise to every Malaysian player who entrusts us with their personal information.

Bank-Level Encryption

All data transmitted and stored on the unibet platform is protected by 256-bit SSL encryption – the same standard used by leading banking institutions worldwide.

Full Control in Your Hands

You have full control over your personal data. Access, update, restrict, or delete your information at any time by contacting our support team.

No Data Selling

Unibet has never and will never sell players' personal data to any third party for commercial purposes. Your data belongs to you, not a product we trade.

72-Hour Incident Notification

Should any security incident occur that may affect your data, we are committed to notifying you within 72 hours – far faster than the industry standard.

Minimum Data Collection

We only collect data that is genuinely needed to provide the services you request. No excess data is collected, and no monitoring is carried out without a legitimate purpose.

Regular Security Audits

The unibet platform undergoes regular security testing and privacy audits by independent experts to ensure our data protection systems are always held to the highest standards.

Frequently Asked Questions
FAQ – unibet Privacy Policy

Answers to the most frequently asked questions about privacy and data protection on the unibet platform.

Yes, data security is a top priority at unibet. We use 256-bit SSL encryption, intrusion detection systems, advanced firewalls and conduct regular security audits by independent third parties to ensure your data is always protected.

Yes, you have the right to request a complete copy of all personal data we hold about you. Contact our support team via live chat or official email, and we will process your request within 30 calendar days.

Unibet does not sell or trade your data. Data sharing only occurs in limited situations such as legal requirements, secure payment processing or third-party technical services – all subject to strict confidentiality agreements.

You may request account closure and data deletion by contacting the unibet customer support team. Please note that certain data may need to be retained for a minimum period to comply with anti-money laundering and financial record-keeping legal requirements.

Yes, unibet uses cookies to enhance the user experience, session security and platform analytics. You can manage your cookie preferences through your web browser settings. Essential cookies cannot be disabled as they are required for the platform's core functions.

Unibet is committed to notifying affected users within 72 hours of any identified security incident. We have a comprehensive incident response plan and will take all necessary steps to minimise the impact on your personal data.
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